How to Connect Your Instagram to Insense

1. Confirm Your Instagram Profile Type

• Your Instagram must be a Professional Business profile, not a Professional Creator or Personal profile.

  • If you currently have a Personal profile, convert it to Professional Business.

  • If you have a Professional profile, double-check that it’s set to Business (not Creator).

2. Connect Instagram to a Facebook Page

⚠️ Connecting your Instagram to just your Facebook account is not enough. It must be linked to a Facebook Page.

• Open your Instagram app → Settings and activity → Creator tools and controls → Connect to a Facebook Page.
  • If you see the option to connect, it means your Instagram is not yet linked to a Page. Tap it and follow Meta’s instructions.

• If you don’t have a Facebook Page, create one: How to create a Facebook Page

• Then, connect your Instagram to that Page: How to connect Instagram to a Facebook Page

• Lastly, make sure to link your Instagram to your Facebook account: How to link Instagram to Facebook account

3. Check Your Facebook Page Role

• You must be an Admin or Editor of the Facebook Page connected to your Instagram and personal Facebook.

• To verify your role, see this Facebook Help Center guide.

4. Enable Tracking for Insense on your phone

1. Open Settings → Privacy & Security → Tracking.

2. Turn ON Allow Apps to Request to Track.

3. Find Insense in the list of apps and toggle Allow Tracking ON.

5. Fixing "Something went wrong!" Error

If you see this message, it means your Instagram is already connected to another Insense account.

• Try logging in with your other account(s) to check.

• If you can’t resolve it, move to the next step.

6. Contact Support

If the problem persists after trying all steps above:

• Open the Insense mobile app.

• Go to Account → Support.

• Our team will assist you further.