---
title: How to connect or disconnect your TikTok to Insense
description: Learn how to add or remove your TikTok and Instagram profiles on Insense. Includes setup steps, platform requirements, and troubleshooting tips.
---

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# How to connect or disconnect your TikTok to Insense

## Follow these steps to link, unlink, or troubleshoot your TikTok account connection with Insense

 

### Adding your TikTok Account

1. Go to the Insense app, then "**Account**" → “**Add new profile**” → "**TikTok**"
2. Sign in to the TikTok profile you want to add
3. Follow the instructions on-screen to finish the process

---

### Delete or remove a TikTok or an Instagram profile

Please go to "Account" → Find the profile you'd like to remove and click on "Basic Info" → Scroll down and click on "Delete Profile" ✅

---

### Troubleshooting

#### **I can't connect my TikTok**

When you are trying to connect your TikTok account to Insense or to apply to a campaign on the app, you need to choose the option to log in to your TikTok using your email and password.

#### **The wrong TikTok profile is being pulled automatically**

Our app will pull the TikTok profile that is currently logged in on your default browser app (Safari, Chrome, etc.) Please open your browser apps, go to TikTok, and logout of any account that is currently logged before trying to connect it on Insense.

#### **"Something went wrong!" error**

This means your social profile is already connected to another account. Please log in with any other account you created previously.

If you tried these steps and the problem persists. Please get in touch with our support team by going to the Insense mobile app, then "Account" → "Support".

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