---
title: Communication guidelines 
description: Learn best practices for professional and transparent communication with brands on Insense, including timely responses, platform use, and collaboration updates.
---

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# Communication guidelines

## Fostering clear and professional communication with brands

 

Effective communication is key to a successful collaboration. Here are some guidelines to ensure smooth interactions with brands on Insense:

- **Timely Responses:** If hired, respond to the brand's messages within 3 days to keep the collaboration on track.
- **Platform-Exclusive Communication:** All communication must occur through the Insense platform. This ensures a secure and trackable exchange of information.
- **Log External Interactions:** If you communicate with the brand via another channel, summarize the discussion and share it in the platform chat to maintain a clear record. Keeping communication within the platform is crucial. If misunderstandings arise, this is the only way we can provide support and ensure you are paid for your work.

### Tips for Transparent Collaboration

To build trust and maintain a strong working relationship with the brand:

- Notify the brand manager when you receive the product (if applicable).
- Update them when you start working on the content.
- Communicate any challenges, whether related to the product or content creation.

Brands appreciate transparency at every stage of the collaboration, and consistent updates help establish a positive working relationship.

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