Communication guidelines
Fostering clear and professional communication with brands
Effective communication is key to a successful collaboration. Here are some guidelines to ensure smooth interactions with brands on Insense:
- Timely Responses: If hired, respond to the brand's messages within 3 days to keep the collaboration on track.
- Platform-Exclusive Communication: All communication must occur through the Insense platform. This ensures a secure and trackable exchange of information.
- Log External Interactions: If you communicate with the brand via another channel, summarize the discussion and share it in the platform chat to maintain a clear record. Keeping communication within the platform is crucial. If misunderstandings arise, this is the only way we can provide support and ensure you are paid for your work.
Tips for Transparent Collaboration
To build trust and maintain a strong working relationship with the brand:
- Notify the brand manager when you receive the product (if applicable).
- Update them when you start working on the content.
- Communicate any challenges, whether related to the product or content creation.
Brands appreciate transparency at every stage of the collaboration, and consistent updates help establish a positive working relationship.